ICICI Bank Limited
Private Sector Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Private Sector Bank (PVB)
Loan apps operated by ICICI Bank
This lender reports one digital lending app to the RBI. If an app on your phone is on this list, ICICI Bank is the entity that lends the money and handles your grievance.
Source: RBI's directory of Digital Lending Apps deployed by Regulated Entities, as reported by the entity. A listing is a disclosure by ICICI Bank, not an RBI endorsement. Check any loan app →
Contact & Grievance
- Website
- https://www.icicibank.com
- Customer Care
- +91-1800-1080
- Support Line
- +91-1800-2662
- Contact Number
- +91-40-3099-8025
- Support Email
- customer.care@icicibank.com
- Grievance Officer
- headservicequality@icicibank.com
Looking for a different lender?
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How to contact ICICI Bank
ICICI Bank is an RBI-registered private sector bank. The official website is icicibank.com.
- Customer care: +91-1800-1080 — for account issues, EMI queries, and general product questions.
- Support email: customer.care@icicibank.com — expected first response within 3-5 working days.
- Grievance officer: headservicequality@icicibank.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against ICICI Bank
- First-line (customer care): raise the issue with ICICI Bank at +91-1800-1080 or via email at customer.care@icicibank.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at headservicequality@icicibank.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What ICICI Bank does
ICICI Bank operates as a Private Sector Bank with a currently valid Certificate of Registration. It is a private commercial bank with full banking licence. You can verify current registration status directly on the RBI NBFC list.
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