Is Internet Banking (Retail and NRI) Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-08
- ✅ Listed in RBI's DLA directory as “Internet Banking (Retail and NRI)”
- 🏛️ Deployed by: ICICI BANK LIMITED (BANK)
- 📧 Grievance officer: digitallending@icici.bank.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Internet Banking (Retail and NRI) — What RBI's DLA Directory Records
| Regulated entity | ICICI BANK LIMITED (BANK) |
| Operated by | The regulated entity itself (self-owned) |
| Entity website | https://www.icici.bank.in/ |
| Grievance officer | Ms. Sharlet Malvankar |
| Grievance contact | digitallending@icici.bank.in · 2239337979 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-08. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Internet Banking (Retail and NRI) loan app safe?
Internet Banking (Retail and NRI) is listed in RBI's public directory of Digital Lending Apps, deployed by ICICI BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Internet Banking (Retail and NRI)?
Internet Banking (Retail and NRI) is deployed by ICICI BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Internet Banking (Retail and NRI) customer care / grievance contact?
The grievance redressal officer on record is Ms. Sharlet Malvankar — digitallending@icici.bank.in, 2239337979. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Internet Banking (Retail and NRI)?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (digitallending@icici.bank.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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