Is Finfinity Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Finfinity”
- 🏛️ Deployed by: 3 regulated entities (see below)
- 📧 Grievance officer: mohit@finfinity.co.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Finfinity — What RBI's DLA Directory Records
| Regulated entity | ICICI BANK LIMITED (BANK) |
| Entity website | https://www.icici.bank.in/ |
| Grievance officer | Mr Mohit Jain |
| Grievance contact | mohit@finfinity.co.in · 0 |
| Regulated entity | POONAWALLA FINCORP LTD (NBFC) |
| Entity website | https://poonawallafincorp.com/digital-partnership-cashbycred |
| Grievance officer | Mohit Jain |
| Grievance contact | grievance.redressal@finfinity.co.in · 9930819090 |
| Regulated entity | TATA CAPITAL LIMITED (NBFC) |
| Entity website | https://www.tatacapital.com/tchfl.html |
| Grievance officer | Finfinity- Mr. Mohit Jain |
| Grievance contact | Finfinity- grievance.redressal@finfinity.co.in · 9930819090 |
📱 Distributed via: Website · iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Finfinity loan app safe?
Finfinity is listed in RBI's public directory of Digital Lending Apps, deployed by 3 regulated entities including ICICI BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Finfinity?
Finfinity is deployed by 3 RBI-regulated entities: ICICI BANK LIMITED, POONAWALLA FINCORP LTD, TATA CAPITAL LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Finfinity customer care / grievance contact?
The grievance redressal officer on record for ICICI BANK LIMITED is Mr Mohit Jain — mohit@finfinity.co.in, 0. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Finfinity?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (mohit@finfinity.co.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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