How do I contact Axis Bank?

Customer care: +91-1860-419-5555. Support email: email.services@axis.bank.in. Grievance officer: nodal.officer@axis.bank.in. Official website: https://www.axisbank.com.

How do I file a complaint against Axis Bank?

RBI follows a 3-tier escalation. 1) Raise the issue with Axis Bank customer care (they must respond within 30 days). 2) If unresolved, escalate to the Grievance Officer at nodal.officer@axis.bank.in. 3) File a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in — free of charge.

PVB✓ RBI Registered

Axis Bank Limited

Q: Is Axis Bank RBI registered?

Axis Bank is registered with the Reserve Bank of India as a Private Sector Bank with a currently valid Certificate of Registration. Current status can be verified on the official RBI NBFC list at rbi.org.in.

Private Sector Bank

Verified by GoCredit · Registration details sourced from RBI public records. For complaints, always verify contact details on the lender's official site.

RBI Registration

CoR Status: Valid
Classification: Private Sector Bank (PVB)

Loan apps operated by Axis Bank

This lender reports 18 digital lending apps to the RBI. If an app on your phone is on this list, Axis Bank is the entity that lends the money and handles your grievance.

Source: RBI's directory of Digital Lending Apps deployed by Regulated Entities, as reported by the entity. A listing is a disclosure by Axis Bank, not an RBI endorsement. Check any loan app →

Contact & Grievance

Website: https://www.axisbank.com
Customer Care: +91-1860-419-5555
Support Line: +91-22-6798-7700
Contact Number: +91-1800-209-5577
Support Email: email.services@axis.bank.in
Grievance Officer: nodal.officer@axis.bank.in

Looking for a different lender?

Search by company name or the loan app's brand name — many apps lend under a different registered company.

Search the NBFC, not the loan app. Many loan apps are DSAs (including GoCredit) — the actual lender is the NBFC named in your loan agreement.

How to contact Axis Bank

Axis Bank is an RBI-registered private sector bank. The official website is axisbank.com.

Customer care: +91-1860-419-5555 — for account issues, EMI queries, and general product questions.
Support email: email.services@axis.bank.in — expected first response within 3-5 working days.
Grievance officer: nodal.officer@axis.bank.in — use only after customer care has not resolved your issue within 30 days.

How to file a complaint against Axis Bank

First-line (customer care): raise the issue with Axis Bank at +91-1860-419-5555 or via email at email.services@axis.bank.in. Note your complaint reference number. They must respond within 30 days.
Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at nodal.officer@axis.bank.in. Attach your original complaint reference number and any written correspondence.
Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.

What Axis Bank does

Axis Bank operates as a Private Sector Bank with a currently valid Certificate of Registration. It is a private commercial bank with full banking licence. You can verify current registration status directly on the RBI NBFC list.

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