Is Google Pay Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Google Pay”
- 🏛️ Deployed by: 5 regulated entities (see below)
- 📧 Grievance officer: nodal-grievance-lending@google.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Google Pay — What RBI's DLA Directory Records
| Regulated entity | ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) (NBFC) |
| Entity website | https://www.adityabirlacapital.com/loans/our-digital-lending-platform-partners |
| Grievance officer | Ms. Sascha Baljeet Gil |
| Grievance contact | nodal-grievance-lending@google.com · 18004190157 |
| Regulated entity | AXIS BANK LIMITED (BANK) |
| Entity website | https://www.axis.bank.in/ |
| Grievance officer | Ms. Sascha Baljeet Gill |
| Grievance contact | nodal-grievance-lending@google.com · 18004190157 |
| Regulated entity | DMI FINANCE PVT LTD. (NBFC) |
| Entity website | https://www.dmifinance.in/ |
| Grievance officer | Sascha Baljeet Gill |
| Grievance contact | nodal-grievance-lending@google.com · 18004190157 |
| Regulated entity | IDFC FIRST BANK LIMITED (BANK) |
| Entity website | https://www.idfcfirstbank.com/personal-banking/adlp/digital-lending-partners |
| Grievance officer | Ms. Sascha Baljeet Gill |
| Grievance contact | nodal-grievance-lending@google.com · 18004190157 |
| Regulated entity | L&T FINANCE LIMITED (FORMERLY L&T FINANCE HOLDINGS LIMITED) (NBFC) |
| Entity website | https://www.ltfinance.com/ |
| Grievance officer | Sascha Baljeet Gill |
| Grievance contact | nodal-grievance-lending@google.com · 18004190157 |
📱 Distributed via: iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
Not sure Google Pay is your best option?
GoCredit AI compares 100+ RBI-registered lenders for your profile — no CIBIL hit.
Get Real Offers — Free →❓ Quick Answers
Is Google Pay loan app safe?
Google Pay is listed in RBI's public directory of Digital Lending Apps, deployed by 5 regulated entities including ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Google Pay?
Google Pay is deployed by 5 RBI-regulated entities: ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED), AXIS BANK LIMITED, DMI FINANCE PVT LTD., IDFC FIRST BANK LIMITED, L&T FINANCE LIMITED (FORMERLY L&T FINANCE HOLDINGS LIMITED). Your loan agreement names the specific entity for your loan — check it there.
Google Pay customer care / grievance contact?
The grievance redressal officer on record for ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) is Ms. Sascha Baljeet Gil — nodal-grievance-lending@google.com, 18004190157. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Google Pay?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodal-grievance-lending@google.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
📚 Related
Check Another Loan App →
Instant verdict against RBI's DLA directory.
RBI Complaint (free) →
RB-IOS 2026 — no lawyer needed.
Report a Fake Loan App →
Verify the NBFC + Sachet filing walkthrough.
Low CIBIL Loan Apps →
Lenders that approve below 650.
Compare Google Pay vs 100+ Lenders — Free →
Zero CIBIL impact. Real offers in 30 seconds.