Is App Store Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “App Store: Axis Mobile: Pay, Invest & UPI”
- 🏛️ Deployed by: AXIS BANK LIMITED (BANK)
- 📧 Grievance officer: nodal.officer@axis.bank.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 App Store — What RBI's DLA Directory Records
| Regulated entity | AXIS BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.axis.bank.in/ |
| Grievance officer | Mr. Ashish Rajput |
| Grievance contact | nodal.officer@axis.bank.in · 8061865200 |
📱 Distributed via: Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is App Store loan app safe?
App Store: Axis Mobile: Pay, Invest & UPI is listed in RBI's public directory of Digital Lending Apps, deployed by AXIS BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind App Store?
App Store: Axis Mobile: Pay, Invest & UPI is deployed by AXIS BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
App Store customer care / grievance contact?
The grievance redressal officer on record is Mr. Ashish Rajput — nodal.officer@axis.bank.in, 8061865200. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against App Store?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodal.officer@axis.bank.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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