Is Paisabazaar Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Paisabazaar”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: servicehead@paisabazaar.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Paisabazaar — What RBI's DLA Directory Records
| Regulated entity | ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) (NBFC) |
| Entity website | https://www.adityabirlacapital.com/loans/our-digital-lending-platform-partners |
| Grievance officer | Jyotsna Popli |
| Grievance contact | servicehead@paisabazaar.com · 1243509999 |
| Regulated entity | AXIS BANK LIMITED (BANK) |
| Entity website | https://www.axis.bank.in/ |
| Grievance officer | Ms. Jyotsna Popli |
| Grievance contact | servicehead@paisabazaar.com · 1243509999 |
| Regulated entity | EPIMONEY PRIVATE LIMITED (NBFC) |
| Entity website | https://flexiloans.com/ |
| Grievance officer | Ms. Jyotsna Popli |
| Grievance contact | servicehead@paisabazaar.com · 1243509999 |
| Regulated entity | GODREJ FINANCE LIMITED (OLD NAME ENSEMBLE HOLDINGS & FINANCE LIMITED) (NBFC) |
| Entity website | https://www.godrejfinance.com/ |
| Grievance officer | Jyotsna Popli |
| Grievance contact | servicehead@paisabazaar.com · 1243509999 |
| Regulated entity | IDFC FIRST BANK LIMITED (BANK) |
| Entity website | https://www.idfcfirstbank.com/personal-banking/adlp/digital-lending-partners |
| Grievance officer | Ms.Jyotsna Popli |
| Grievance contact | servicehead@paisabazaar.com · 1243509999 |
| Regulated entity | INDUSIND BANK LTD (BANK) |
| Entity website | https://www.indusind.com/in/en/personal.html |
| Grievance officer | Ms. Jyotsna Popli |
| Grievance contact | servicehead@paisabazaar.com · 1243509999 |
📱 Distributed via: iOS App Store · Google Play · Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
Not sure Paisabazaar is your best option?
GoCredit AI compares 100+ RBI-registered lenders for your profile — no CIBIL hit.
Get Real Offers — Free →❓ Quick Answers
Is Paisabazaar loan app safe?
Paisabazaar is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Paisabazaar?
Paisabazaar is deployed by 6 RBI-regulated entities: ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED), AXIS BANK LIMITED, EPIMONEY PRIVATE LIMITED, GODREJ FINANCE LIMITED (OLD NAME ENSEMBLE HOLDINGS & FINANCE LIMITED), IDFC FIRST BANK LIMITED, INDUSIND BANK LTD. Your loan agreement names the specific entity for your loan — check it there.
Paisabazaar customer care / grievance contact?
The grievance redressal officer on record for ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) is Jyotsna Popli — servicehead@paisabazaar.com, 1243509999. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Paisabazaar?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (servicehead@paisabazaar.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
📚 Related
Check Another Loan App →
Instant verdict against RBI's DLA directory.
RBI Complaint (free) →
RB-IOS 2026 — no lawyer needed.
Report a Fake Loan App →
Verify the NBFC + Sachet filing walkthrough.
Low CIBIL Loan Apps →
Lenders that approve below 650.
Compare Paisabazaar vs 100+ Lenders — Free →
Zero CIBIL impact. Real offers in 30 seconds.