Is Neo for Merchants Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Neo for Merchants”
- 🏛️ Deployed by: AXIS BANK LIMITED (BANK)
- 📧 Grievance officer: nodal.officer@axis.bank.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Neo for Merchants — What RBI's DLA Directory Records
| Regulated entity | AXIS BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.axis.bank.in/ |
| Grievance officer | Mr. Ashish Rajput |
| Grievance contact | nodal.officer@axis.bank.in · 8061865200 |
📱 Distributed via: iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Neo for Merchants loan app safe?
Neo for Merchants is listed in RBI's public directory of Digital Lending Apps, deployed by AXIS BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Neo for Merchants?
Neo for Merchants is deployed by AXIS BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Neo for Merchants customer care / grievance contact?
The grievance redressal officer on record is Mr. Ashish Rajput — nodal.officer@axis.bank.in, 8061865200. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Neo for Merchants?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodal.officer@axis.bank.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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