Is Amazon Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Amazon”
- 🏛️ Deployed by: 3 regulated entities (see below)
- 📧 Grievance officer: amazonpay-grievance-officer@amazonpay.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Amazon — What RBI's DLA Directory Records
| Regulated entity | AXIS BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | Amazon Finance India Private Limited? |
| Entity website | https://www.axis.bank.in/ |
| Grievance officer | Vikas Bansal |
| Grievance contact | amazonpay-grievance-officer@amazonpay.in · 180012001571 |
| Regulated entity | L&T FINANCE LIMITED (FORMERLY L&T FINANCE HOLDINGS LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Amazon Finance India Private Limited |
| Entity website | https://www.ltfinance.com/ |
| Grievance officer | Vikas Bansal |
| Grievance contact | amazonpay-grievance-officer@amazonpay.in · 180012001571 |
| Regulated entity | SOUTH INDIAN BANK LTD (BANK) |
| LSP (Lending Service Provider) | Amazon Mobile LLP |
| Entity website | https://www.southindianbank.com |
| Grievance officer | Mr. Shine Kappen |
| Grievance contact | nodalofficer@sib.co.in · 4872420020 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Amazon loan app safe?
Amazon is listed in RBI's public directory of Digital Lending Apps, deployed by 3 regulated entities including AXIS BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Amazon?
Amazon is deployed by 3 RBI-regulated entities: AXIS BANK LIMITED, L&T FINANCE LIMITED (FORMERLY L&T FINANCE HOLDINGS LIMITED), SOUTH INDIAN BANK LTD. Your loan agreement names the specific entity for your loan — check it there.
Amazon customer care / grievance contact?
The grievance redressal officer on record for AXIS BANK LIMITED is Vikas Bansal — amazonpay-grievance-officer@amazonpay.in, 180012001571. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Amazon?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (amazonpay-grievance-officer@amazonpay.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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