AU Small Finance Bank Limited
Small Finance Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Small Finance Bank (SFB)
Loan apps operated by AU Small Finance Bank
This lender reports 8 digital lending apps to the RBI. If an app on your phone is on this list, AU Small Finance Bank is the entity that lends the money and handles your grievance.
- AU 0101 Business - Internet Banking
- AU 0101 Business - Mobile Banking
- AU 0101 Mobile Banking
- AU 0101 Net Banking
- AU Website
- AURO Chatbot
- Salesforce
- WhatsApp Banking
Source: RBI's directory of Digital Lending Apps deployed by Regulated Entities, as reported by the entity. A listing is a disclosure by AU Small Finance Bank, not an RBI endorsement. Check any loan app →
Contact & Grievance
- Website
- https://www.aubank.in
- Customer Care
- +91-1800-1200-1200
- Support Line
- +91-1860-1200-1200
- Contact Number
- +91-1800-26-66677
- Support Email
- customercare@aubank.in
- Grievance Officer
- pno@aubank.in
Looking for a different lender?
Search by company name or the loan app's brand name — many apps lend under a different registered company.
How to contact AU Small Finance Bank
AU Small Finance Bank is an RBI-registered small finance bank. The official website is aubank.in.
- Customer care: +91-1800-1200-1200 — for account issues, EMI queries, and general product questions.
- Support email: customercare@aubank.in — expected first response within 3-5 working days.
- Grievance officer: pno@aubank.in — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against AU Small Finance Bank
- First-line (customer care): raise the issue with AU Small Finance Bank at +91-1800-1200-1200 or via email at customercare@aubank.in. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at pno@aubank.in. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What AU Small Finance Bank does
AU Small Finance Bank operates as a Small Finance Bank with a currently valid Certificate of Registration. It is licensed to accept deposits and provide loans to unbanked and underbanked segments. You can verify current registration status directly on the RBI NBFC list.
Looking for a personal loan?
GoCredit's AI Loan Agent compares 100+ RBI-registered lenders for you and finds the cheapest pre-approved offer in 60 seconds.
Compare 100+ Lenders →AU Small Finance Bank ke saath kisi issue ka resolution chahiye?
Verified Grievance Officer contact, RBI ka 3-step escalation, aur Banking Ombudsman ka path — sab ek jagah.
See Grievance Help →Already getting recovery calls from AU Small Finance Bank?
Loan Kavach's legal team intervenes within 24h, files RBI complaints, and shields you from unlawful recovery practices — available in the GoCredit app.