Is AURO Chatbot Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “AURO Chatbot”
- 🏛️ Deployed by: AU SMALL FINANCE BANK LIMITED (BANK)
- 📧 Grievance officer: pno@aubank.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 AURO Chatbot — What RBI's DLA Directory Records
| Regulated entity | AU SMALL FINANCE BANK LIMITED (BANK) |
| Entity website | https://www.au.bank.in/pdfs/raise-a-complaint/grievance-redressal-mechanism.pdf |
| Grievance officer | Mr. Pankaj Gupta |
| Grievance contact | pno@aubank.in · 9116674100 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is AURO Chatbot loan app safe?
AURO Chatbot is listed in RBI's public directory of Digital Lending Apps, deployed by AU SMALL FINANCE BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind AURO Chatbot?
AURO Chatbot is deployed by AU SMALL FINANCE BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
AURO Chatbot customer care / grievance contact?
The grievance redressal officer on record is Mr. Pankaj Gupta — pno@aubank.in, 9116674100. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against AURO Chatbot?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (pno@aubank.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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