How do I contact Kotak Mahindra Bank?

Customer care: +91-1800-4100. Support email: service.bank@kotak.com. Grievance officer: nodal.officer@kotak.com. Official website: https://www.kotak.com.

How do I file a complaint against Kotak Mahindra Bank?

RBI follows a 3-tier escalation. 1) Raise the issue with Kotak Mahindra Bank customer care (they must respond within 30 days). 2) If unresolved, escalate to the Grievance Officer at nodal.officer@kotak.com. 3) File a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in — free of charge.

PVB✓ RBI Registered

Kotak Mahindra Bank Limited

Q: Is Kotak Mahindra Bank RBI registered?

Kotak Mahindra Bank is registered with the Reserve Bank of India as a Private Sector Bank with a currently valid Certificate of Registration. Current status can be verified on the official RBI NBFC list at rbi.org.in.

Private Sector Bank

Verified by GoCredit · Registration details sourced from RBI public records. For complaints, always verify contact details on the lender's official site.

RBI Registration

CoR Status: Valid
Classification: Private Sector Bank (PVB)

Loan apps operated by Kotak Mahindra Bank

This lender reports 9 digital lending apps to the RBI. If an app on your phone is on this list, Kotak Mahindra Bank is the entity that lends the money and handles your grievance.

Source: RBI's directory of Digital Lending Apps deployed by Regulated Entities, as reported by the entity. A listing is a disclosure by Kotak Mahindra Bank, not an RBI endorsement. Check any loan app →

Contact & Grievance

Website: https://www.kotak.com
Customer Care: +91-1800-4100
Support Line: +91-022-62042110
Support Email: service.bank@kotak.com
Grievance Officer: nodal.officer@kotak.com

Looking for a different lender?

Search by company name or the loan app's brand name — many apps lend under a different registered company.

Search the NBFC, not the loan app. Many loan apps are DSAs (including GoCredit) — the actual lender is the NBFC named in your loan agreement.

How to contact Kotak Mahindra Bank

Kotak Mahindra Bank is an RBI-registered private sector bank. The official website is kotak.com.

Customer care: +91-1800-4100 — for account issues, EMI queries, and general product questions.
Support email: service.bank@kotak.com — expected first response within 3-5 working days.
Grievance officer: nodal.officer@kotak.com — use only after customer care has not resolved your issue within 30 days.

How to file a complaint against Kotak Mahindra Bank

First-line (customer care): raise the issue with Kotak Mahindra Bank at +91-1800-4100 or via email at service.bank@kotak.com. Note your complaint reference number. They must respond within 30 days.
Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at nodal.officer@kotak.com. Attach your original complaint reference number and any written correspondence.
Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.

What Kotak Mahindra Bank does

Kotak Mahindra Bank operates as a Private Sector Bank with a currently valid Certificate of Registration. It is a private commercial bank with full banking licence. You can verify current registration status directly on the RBI NBFC list.

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