Is Android Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Android - Kotak Bank (New)”
- 🏛️ Deployed by: KOTAK MAHINDRA BANK LTD. (BANK)
- 📧 Grievance officer: nodalofficer@kotak.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Android — What RBI's DLA Directory Records
| Regulated entity | KOTAK MAHINDRA BANK LTD. (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.kotak.com |
| Grievance officer | Ms. Archana Shukla |
| Grievance contact | nodalofficer@kotak.com · 2262042110 |
📱 Distributed via: Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Android loan app safe?
Android - Kotak Bank (New) is listed in RBI's public directory of Digital Lending Apps, deployed by KOTAK MAHINDRA BANK LTD. (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Android?
Android - Kotak Bank (New) is deployed by KOTAK MAHINDRA BANK LTD., a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Android customer care / grievance contact?
The grievance redressal officer on record is Ms. Archana Shukla — nodalofficer@kotak.com, 2262042110. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Android?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodalofficer@kotak.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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