Truecaller Blocking Your Bank Calls? New Rules Fix This

TRAI has updated spam rules to stop apps like Truecaller from blocking 140 and 1600-series calls — the ones your bank, insurer, and lender use to send you important alerts and OTPs.

Here's what happened: TRAI finalised new spam regulations in September 2026 that bar call-management apps from blanket-blocking or tagging entire 140 and 1600-series commercial call ranges.. The 1600-series carries transactional messages from banks, lenders, and insurers — including OTPs, EMI reminders, and account alerts that directly affect your finances.. Under earlier practices, apps like Truecaller could silently drop these calls as spam, meaning borrowers often missed critical lender communications without realising it..

What you should do: Open your Truecaller or default dialer app and disable any blanket-block setting on 140 or 1600-series numbers immediately.. Check your missed-call log for the past 30 days — if your bank or lender tried to reach you, call them back to confirm no payment or KYC action is pending.. Register your DND preferences correctly on TRAI's DND app so you block only unwanted spam, not legitimate bank and lender alerts..

If you missed an EMI reminder call because your app blocked it and your CIBIL score dropped, you can write to your lender explaining the technical block — some lenders will remove the late-payment mark as a one-time goodwill gesture.