Recovery Agent Harassing You? Know Your 6 Rights

If a loan recovery agent is threatening, abusing, or calling you at odd hours, you have real legal rights under RBI guidelines. You can complain, seek protection, and even claim damages. Here is what every borrower must know.

Here's what happened: RBI guidelines strictly regulate how and when loan recovery agents can contact borrowers — violations are punishable offences.. Borrowers can file complaints with the RBI Ombudsman, SEBI, or police if agents use threats, abuse, or public shaming tactics.. Lenders are legally responsible for the conduct of their recovery agents — the bank cannot simply blame the third-party agency..

What you should do: Record all calls and save screenshots of messages from recovery agents as evidence before filing any complaint.. File a complaint directly on RBI's Complaint Management System (cms.rbi.org.in) if the lender does not resolve your grievance in 30 days.. Send a written legal notice to the lender citing RBI's Fair Practices Code — this often stops aggressive recovery tactics immediately..

RBI guidelines allow recovery agents to contact you only between 8 AM and 7 PM. Any call outside these hours is a direct violation you can report.