Online Fraud Victim? RBI Now Pays You ₹25,000
From January 2027, RBI's new rules let fraud victims claim up to ₹25,000 compensation for small-value digital payment fraud. Here's who pays, who qualifies, and what you must do immediately after losing money online.
₹25,000 is roughly 6 months of chai-and-snacks budget for an average Indian family — now protected by law.
Your maximum recovery if you lose money to online fraud under new RBI rules
Key Takeaways
Report any digital fraud immediately to your bank's helpline AND the national cybercrime portal (cybercrime.gov.in) — timing of your complaint is critical to your claim.
Screenshot and save all fraud transaction alerts, UPI/net banking notifications, and SMS records before calling your bank — these are your proof.
Check your bank's grievance redressal process now, before fraud happens — know the nodal officer's contact and the escalation path to the Banking Ombudsman.
From January 2027, RBI's new rules let fraud victims claim up to ₹25,000 compensation for small-value digital payment fraud. Here's who pays, who qualifies, and what you must do immediately after losing money online.
Here's what happened: RBI's new consumer protection framework, effective January 1, 2027, mandates compensation up to ₹25,000 for victims of small-value digital payment fraud.. The liability for paying compensation falls on banks and payment service providers when fraud happens due to system lapses or negligence on their end.. Victims must report the fraud promptly — delays in reporting can reduce or eliminate your eligibility for compensation under the new rules..
What you should do: Report any digital fraud immediately to your bank's helpline AND the national cybercrime portal (cybercrime.gov.in) — timing of your complaint is critical to your claim.. Screenshot and save all fraud transaction alerts, UPI/net banking notifications, and SMS records before calling your bank — these are your proof.. Check your bank's grievance redressal process now, before fraud happens — know the nodal officer's contact and the escalation path to the Banking Ombudsman..
If your bank rejects your fraud compensation claim, escalate directly to RBI's Banking Ombudsman (bankingombudsman.rbi.org.in) — it's free, online, and banks must respond within 30 days.
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This article is reported by GoCredit's Editorial Team based on the source above. GoCredit synthesises, contextualises, and adds India-borrower-relevant analysis. We are not the original publisher.