NPS Complaint? PFRDA Sahayak Solves It in 3 Steps

PFRDA launched Pension Sahayak, a grievance platform where NPS subscribers can file, track, and resolve pension complaints online or by voice — no paperwork, no branch visits needed.

Here's what happened: PFRDA's Pension Sahayak portal allows NPS subscribers to file grievances by typing or using a voice-based complaint option.. Users can track the real-time status of their pension complaint directly on the platform after registration.. The system is designed to reduce delays in resolving issues like incorrect contribution credits, withdrawal rejections, and account mismatches..

What you should do: Visit the official PFRDA Pension Sahayak portal and register using your PRAN (Permanent Retirement Account Number) to activate grievance access.. If you have a pending NPS issue — wrong employer contribution, delayed withdrawal, or nominee mismatch — file it now using the voice or text option.. Check your NPS account statement on the CRA (Central Recordkeeping Agency) portal every quarter to catch discrepancies before they become bigger problems..

If your Pension Sahayak complaint isn't resolved within 30 days, you can escalate it to PFRDA directly via the SCORES-linked ombudsman route — most subscribers don't know this escalation path exists.