Card Stolen? 5 Steps to ₹0 Fraud Liability
If your credit card is stolen, acting fast can save you from paying a single rupee in fraudulent charges. Here are the 5 steps every Indian cardholder must take immediately to block the card, file a complaint, and protect their credit score.
A thief can swipe ₹1 lakh on your card faster than you finish your morning chai ☕
You owe nothing if you report your stolen card before fraud happens
Key Takeaways
Call your bank's 24x7 helpline immediately to block the card — do this before anything else, even before filing a police complaint.
File a written complaint or email to your bank within 3 working days to trigger RBI's zero-liability protection on unauthorised transactions.
File an FIR at your nearest police station and keep a copy — submit it to your bank to fast-track chargeback on fraudulent transactions.
If your credit card is stolen, acting fast can save you from paying a single rupee in fraudulent charges. Here are the 5 steps every Indian cardholder must take immediately to block the card, file a complaint, and protect their credit score.
Here's what happened: RBI rules state cardholders have zero liability for fraud IF they report the theft to their bank within 3 working days.. Fraudsters can make contactless or online transactions within seconds of stealing a card — delay costs real money.. Filing a police FIR strengthens your fraud dispute claim and is required by most banks for charge reversal above ₹10,000..
What you should do: Call your bank's 24x7 helpline immediately to block the card — do this before anything else, even before filing a police complaint.. File a written complaint or email to your bank within 3 working days to trigger RBI's zero-liability protection on unauthorised transactions.. File an FIR at your nearest police station and keep a copy — submit it to your bank to fast-track chargeback on fraudulent transactions..
Pro tip: Change your card's CVV-linked online passwords and disable international transactions via your bank app the moment you suspect theft — this blocks online fraud before your call even connects.
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This article is reported by GoCredit's Editorial Team based on the source above. GoCredit synthesises, contextualises, and adds India-borrower-relevant analysis. We are not the original publisher.