Bank Scam Victim Won ₹6.93L — Can You? — Aug 2026

A Nagpur woman lost nearly ₹7 lakh in a FedEx parcel scam but fought her bank in consumer court and won the full amount back with 9% interest plus ₹35,000 compensation. Here's what you can learn from her case.

Here's what happened: A Nagpur woman was duped by fraudsters impersonating FedEx officials and lost ₹6.93 lakh through a series of fraudulent transfers from her ICICI Bank account.. She filed a consumer complaint arguing the bank failed in its duty of care by not detecting or blocking the suspicious transactions in time.. The consumer commission ruled in her favour, ordering the bank to refund the outstanding amount with 9% annual interest plus ₹35,000 as compensation for mental distress and legal costs..

What you should do: Screenshot and save every transaction alert, SMS, and call log the moment you suspect fraud — this is your primary evidence in any court or ombudsman case.. File a written complaint with your bank's nodal officer first; if they reject it or don't respond within 30 days, escalate to the RBI Banking Ombudsman at cms.rbi.org.in at zero cost.. If the bank's response is unsatisfactory, file a complaint at your District Consumer Commission (for amounts up to ₹50 lakh) — filing fees are nominal and you do not need a lawyer..

Pro tip: RBI's 'Zero Liability' circular means you owe nothing on fraudulent transactions IF you report to the bank within 3 working days — always report immediately, even before filing a police FIR.