Paytm Payments Bank Limited
Payments Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Payments Bank (PMB)
Contact & Grievance
- Website
- https://www.paytm.bank.in
- Customer Care
- +91-120-4456-456
- Contact Number
- +91-120-4809661
- Grievance Officer
- grievanceredressalofficer@paytmbank.com
Looking for a different lender?
Search by company name or the loan app's brand name — many apps lend under a different registered company.
How to contact Paytm Payments Bank
Paytm Payments Bank is an RBI-registered payments bank. The official website is paytm.bank.in.
- Customer care: +91-120-4456-456 — for account issues, EMI queries, and general product questions.
- Grievance officer: grievanceredressalofficer@paytmbank.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Paytm Payments Bank
- First-line (customer care): raise the issue with Paytm Payments Bank at +91-120-4456-456. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at grievanceredressalofficer@paytmbank.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Paytm Payments Bank does
Paytm Payments Bank operates as a Payments Bank with a currently valid Certificate of Registration. It is authorised to hold small savings deposits and issue debit cards, but cannot extend loans. You can verify current registration status directly on the RBI NBFC list.
Looking for a personal loan?
GoCredit's AI Loan Agent compares 100+ RBI-registered lenders for you and finds the cheapest pre-approved offer in 60 seconds.
Compare 100+ Lenders →Paytm Payments Bank ke saath kisi issue ka resolution chahiye?
Verified Grievance Officer contact, RBI ka 3-step escalation, aur Banking Ombudsman ka path — sab ek jagah.
See Grievance Help →Already getting recovery calls from Paytm Payments Bank?
Loan Kavach's legal team intervenes within 24h, files RBI complaints, and shields you from unlawful recovery practices — available in the GoCredit app.