Fino Payments Bank Limited
Payments Bank
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- CoR Status
- Valid
- Classification
- Payments Bank (PMB)
Contact & Grievance
- Website
- https://www.finobank.com
- Customer Care
- +91-22-6868-1414
- Support Line
- +91-1800-268-1000
- Contact Number
- +91-22-7104-7000
- Support Email
- customercare@finobank.com
- Grievance Officer
- nodalofficer@fino.bank.in
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How to contact Fino Payments Bank
Fino Payments Bank is an RBI-registered payments bank. The official website is finobank.com.
- Customer care: +91-22-6868-1414 — for account issues, EMI queries, and general product questions.
- Support email: customercare@finobank.com — expected first response within 3-5 working days.
- Grievance officer: nodalofficer@fino.bank.in — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Fino Payments Bank
- First-line (customer care): raise the issue with Fino Payments Bank at +91-22-6868-1414 or via email at customercare@finobank.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at nodalofficer@fino.bank.in. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Fino Payments Bank does
Fino Payments Bank operates as a Payments Bank with a currently valid Certificate of Registration. It is authorised to hold small savings deposits and issue debit cards, but cannot extend loans. You can verify current registration status directly on the RBI NBFC list.
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