Bank of Ceylon
Foreign Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Foreign Bank (FB)
Contact & Grievance
- Website
- https://www.boc.lk
- Customer Care
- +91 44 2819 0972
- Support Line
- +91 44 3951 9930
- Contact Number
- +91 44 3951 9913
- Support Email
- agmcb@boc.lk
- Grievance Officer
- agmcb@boc.lk
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How to contact Bank of Ceylon
Bank of Ceylon is an RBI-registered foreign bank. The official website is boc.lk.
- Customer care: +91 44 2819 0972 — for account issues, EMI queries, and general product questions.
- Support email: agmcb@boc.lk — expected first response within 3-5 working days.
- Grievance officer: agmcb@boc.lk — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Bank of Ceylon
- First-line (customer care): raise the issue with Bank of Ceylon at +91 44 2819 0972 or via email at agmcb@boc.lk. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at agmcb@boc.lk. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Bank of Ceylon does
Bank of Ceylon operates as a Foreign Bank with a currently valid Certificate of Registration. It is a foreign-owned commercial bank operating in India under RBI regulation. You can verify current registration status directly on the RBI NBFC list.
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