Altura Financial Services Limited
Microfinance Institution
RBI Registration
- CIN
- U65100DL2013PLC259294
- RBI Regional Office
- New Delhi
- Classification
- Microfinance Institution (MFI)
- Registered Address
- A-1/3 3rd Floor, Above Icici Bank Main Rohtak Road Paschim Vihar Delhi 110063
- RBI-Registered Email
- afs@alturafinancials.com
Contact & Grievance
- Customer Care
- +91-7700840543
- Support Line
- +91-8800718283
- Contact Number
- +91-9211717788
- Support Email
- afs@alturafinancials.com
- Grievance Officer
- afs@alturafinancials.com
How to contact Altura Financial Services
Altura Financial Services is an RBI-registered microfinance institution. The official website is alturafinancials.com.
- Customer care: +91-7700840543 — for account issues, EMI queries, and general product questions.
- Support email: afs@alturafinancials.com — expected first response within 3-5 working days.
- Grievance officer: afs@alturafinancials.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Altura Financial Services
- First-line (customer care): raise the issue with Altura Financial Services at +91-7700840543 or via email at afs@alturafinancials.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at afs@alturafinancials.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge. Refer to CIN U65100DL2013PLC259294 in your complaint.
What Altura Financial Services does
Altura Financial Services operates as a Microfinance Institution. It is authorised to provide small-ticket unsecured loans to low-income households. You can verify current registration status directly on the RBI NBFC list using CIN U65100DL2013PLC259294.
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