Prefr — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Prefr loan app.
Common questions about Prefr
Is Prefr RBI registered?
Yes. Prefr is the consumer-facing brand of Hero Fincorp Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U74899DL1991PLC046774), with its registered office under the RBI New Delhi regional office.
Who is the real lender behind the Prefr app?
Hero Fincorp Limited is the regulated entity that issues loans through the Prefr brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: 34 Basant Lok Vasant Vihar New Delhi 110 057.
What is the Prefr customer care number?
Prefr customer care details are managed by Hero Fincorp Limited. The RBI-registered email on record is nodal.officer@herofincorp.com. For phone support, check inside the Prefr app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Prefr?
Three-step escalation: (1) Raise a complaint in the Prefr app or write to Hero Fincorp Limited at nodal.officer@herofincorp.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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