Is Prefr Loan App Safe? Customer Care + RBI
Updated 2026-10-16
- ✅ Real lender: Hero Fincorp (RBI-registered)
- 📞 Customer care: +91-1800-102-4145
- 📧 Grievance email: nodal.officer@herofincorp.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Prefr — Verified Facts
| Real NBFC | Hero Fincorp |
| RBI Status | Registered ICC |
| CIN | U74899DL1991PLC046774 |
| Customer care | +91-1800-102-4145 |
| Grievance email | nodal.officer@herofincorp.com |
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❓ Quick Answers
Is Prefr loan app safe?
Yes — loans on Prefr are given by Hero Fincorp, an RBI-registered lender. Always verify the lender name inside the app matches Hero Fincorp Limited before applying.
Prefr customer care number?
Verified: +91-1800-102-4145 (customer care of Hero Fincorp, the lender). Do not trust third-party numbers found via Google — scam helplines target loan-app users.
Is Prefr RBI registered?
Hero Fincorp (the entity behind Prefr) is an RBI-registered ICC, CIN U74899DL1991PLC046774.
How to file a complaint against Prefr?
Step 1: raise inside the Prefr app. Step 2: email nodal.officer@herofincorp.com. Step 3: no response in 30 days — escalate free to RBI Ombudsman at cms.rbi.org.in (RB-IOS 2026).
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