Is Prefr Loan App Safe? Customer Care + RBI
Updated 2026-08-17
- ✅ Real lender: Hero Fincorp (RBI-registered)
- 📞 Customer care: +91-1800-102-4145
- 📧 Grievance email: nodal.officer@herofincorp.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Prefr — Verified Facts
| Real NBFC | Hero Fincorp |
| RBI Status | Registered ICC |
| CIN | U74899DL1991PLC046774 |
| Customer care | +91-1800-102-4145 |
| Grievance email | nodal.officer@herofincorp.com |
Not sure if Prefr is your best fit?
GoCredit AI compares Prefr against 100+ RBI-registered lenders — no CIBIL hit.
Get Real Offers — Free →❓ Quick Answers
Is Prefr loan app safe?
Yes — Prefr is operated by Hero Fincorp, an RBI-registered lender. Always verify the lender name inside the app matches Hero Fincorp Limited before applying.
Prefr customer care number?
Verified: +91-1800-102-4145 (operated by Hero Fincorp). Do not trust third-party numbers found via Google — scam helplines target loan-app users.
Is Prefr RBI registered?
Hero Fincorp (the entity behind Prefr) is an RBI-registered ICC, CIN U74899DL1991PLC046774.
How to file a complaint against Prefr?
Step 1: raise inside the Prefr app. Step 2: email nodal.officer@herofincorp.com. Step 3: no response in 30 days — escalate free to RBI Ombudsman at cms.rbi.org.in (RB-IOS 2026).
📚 Related
Prefr — Full Profile →
Rates, docs, RBI record, complaint routes.
RBI Complaint (free) →
RB-IOS 2026 — no lawyer needed.
Low CIBIL Loan Apps →
Lenders that approve below 650.
All Loan Apps (100+) →
Full RBI-registered directory.
Compare Prefr vs 100+ Lenders — Free →
Zero CIBIL impact. Real offers in 30 seconds.