Pocket Mitra — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Pocket Mitra loan app.
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Common questions about Pocket Mitra
Is Pocket Mitra RBI registered?
Yes. Pocket Mitra is the consumer-facing brand of Jai Finance (India) Ltd., a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U65922AS1985PLC002423), with its registered office under the RBI Guwahati regional office.
Who is the real lender behind the Pocket Mitra app?
Jai Finance (India) Ltd. is the regulated entity that issues loans through the Pocket Mitra brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: 101, Bajoria Market, Srcb Road Fancy Bazar, Guwahati Kamrup Metropolitan Assam 781001.
What is the Pocket Mitra customer care number?
Verified customer care number for Jai Finance (India) Ltd.: +919071074742. Last verified 24 Sept 2026. Always cross-check on the official Pocket Mitra app or website before calling — scam helplines target lending app users.
How do I file a complaint against Pocket Mitra?
Three-step escalation: (1) Raise a complaint in the Pocket Mitra app or write to Jai Finance (India) Ltd. at complaint@jaifinance.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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