Paytm Payments Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Paytm Payments Bank loan app.
Common questions about Paytm Payments Bank
Is Paytm Payments Bank RBI registered?
Yes. Paytm Payments Bank is the consumer-facing brand of Paytm Payments Bank Limited, a Payments Bank registered with the Reserve Bank of India.
Who is the real lender behind the Paytm Payments Bank app?
Paytm Payments Bank Limited is the regulated entity that issues loans through the Paytm Payments Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Paytm Payments Bank customer care number?
Paytm Payments Bank customer care details are managed by Paytm Payments Bank Limited. The RBI-registered email is on record. For phone support, check inside the Paytm Payments Bank app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Paytm Payments Bank?
Three-step escalation: (1) Raise a complaint in the Paytm Payments Bank app or write to Paytm Payments Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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