Muthoot Finance — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Muthoot Finance loan app.
Common questions about Muthoot Finance
Is Muthoot Finance RBI registered?
Yes. Muthoot Finance is the consumer-facing brand of Muthoot Finance Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN L65910KL1997PLC011300), with its registered office under the RBI Thiruvananthapuram regional office.
Who is the real lender behind the Muthoot Finance app?
Muthoot Finance Limited is the regulated entity that issues loans through the Muthoot Finance brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: IInd Floor, Muthoot Chambers, Opp Saritha Theatre Kurian Towers, Banerjee Road, Ernakulam Kerala 682018.
What is the Muthoot Finance customer care number?
Muthoot Finance customer care details are managed by Muthoot Finance Limited. The RBI-registered email on record is tms.muhammad@muthootgroup.com. For phone support, check inside the Muthoot Finance app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Muthoot Finance?
Three-step escalation: (1) Raise a complaint in the Muthoot Finance app or write to Muthoot Finance Limited at tms.muhammad@muthootgroup.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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