Groww — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Groww loan app.
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Common questions about Groww
Is Groww RBI registered?
Yes. Groww is the consumer-facing brand of Groww Creditserv Technology Private Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U65990KA2021PTC143517), with its registered office under the RBI Bengaluru regional office.
Who is the real lender behind the Groww app?
Groww Creditserv Technology Private Limited is the regulated entity that issues loans through the Groww brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: Vaishnavi Tech Park, South Tower, 4th Floor, Survey No.16/1 and 17/2, Ambalipura Village, Varthur Hobli, Bellandur Bangalore KA 560103.
What is the Groww customer care number?
Verified customer care number for Groww Creditserv Technology Private Limited: +919108800000. Last verified 17 Sept 2026. Always cross-check on the official Groww app or website before calling — scam helplines target lending app users.
How do I file a complaint against Groww?
Three-step escalation: (1) Raise a complaint in the Groww app or write to Groww Creditserv Technology Private Limited at gcsgrievances@groww.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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The safety verdict page shows Groww's RBI registration status, the regulated entity behind the app, and its grievance officer's verified contact.
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