FlexPay — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the FlexPay loan app.
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Common questions about FlexPay
Is FlexPay RBI registered?
Yes. FlexPay is the consumer-facing brand of Vivifi India Finance (P) Ltd, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U65923TG2016PTC110767), with its registered office under the RBI Hyderabad regional office.
Who is the real lender behind the FlexPay app?
Vivifi India Finance (P) Ltd is the regulated entity that issues loans through the FlexPay brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: Unit A, 9th Floor, Mjr Magnifique, Survey No 75 & 76, Khajaguda, X Roads, Raidurgam, Hyderabad TG 500008.
What is the FlexPay customer care number?
Verified customer care number for Vivifi India Finance (P) Ltd: +914046175151. Last verified 24 Sept 2026. Always cross-check on the official FlexPay app or website before calling — scam helplines target lending app users.
How do I file a complaint against FlexPay?
Three-step escalation: (1) Raise a complaint in the FlexPay app or write to Vivifi India Finance (P) Ltd at prakash.rajan@vivifin.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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The safety verdict page shows FlexPay's RBI registration status, the regulated entity behind the app, and its grievance officer's verified contact.
Is FlexPay safe? See the RBI verdict →Already getting recovery calls from FlexPay?
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