Citi — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Citi loan app.
Common questions about Citi
Is Citi RBI registered?
Yes. Citi is the consumer-facing brand of Citibank N.A., a Foreign Bank registered with the Reserve Bank of India.
Who is the real lender behind the Citi app?
Citibank N.A. is the regulated entity that issues loans through the Citi brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Citi customer care number?
Citi customer care details are managed by Citibank N.A.. The RBI-registered email is on record. For phone support, check inside the Citi app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Citi?
Three-step escalation: (1) Raise a complaint in the Citi app or write to Citibank N.A. at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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