Is Citi Loan App Safe? Customer Care + RBI
Updated 2026-10-22
- ✅ Real lender: Citibank N.A. (RBI-registered)
- 📞 Customer care: +91-22-4955-2484
- 📧 Grievance email: citibankpno@citi.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Citi — Verified Facts
| Real NBFC | Citibank N.A. |
| RBI Status | Registered FB |
| Customer care | +91-22-4955-2484 |
| Grievance email | citibankpno@citi.com |
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❓ Quick Answers
Is Citi loan app safe?
Yes — loans on Citi are given by Citibank N.A., an RBI-registered lender. Always verify the lender name inside the app matches Citibank N.A. before applying.
Citi customer care number?
Verified: +91-22-4955-2484 (customer care of Citibank N.A., the lender). Do not trust third-party numbers found via Google — scam helplines target loan-app users.
Is Citi RBI registered?
Citibank N.A. (the entity behind Citi) is an RBI-registered FB.
How to file a complaint against Citi?
Step 1: raise inside the Citi app. Step 2: email citibankpno@citi.com. Step 3: no response in 30 days — escalate free to RBI Ombudsman at cms.rbi.org.in (RB-IOS 2026).
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