Axis — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Axis loan app.
Common questions about Axis
Is Axis RBI registered?
Yes. Axis is the consumer-facing brand of Axis Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the Axis app?
Axis Bank Limited is the regulated entity that issues loans through the Axis brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Axis customer care number?
Verified customer care number for Axis Bank Limited: +91-1860-419-5555. Last verified 8 Jun 2026. Always cross-check on the official Axis app or website before calling — scam helplines target lending app users.
How do I file a complaint against Axis?
Three-step escalation: (1) Raise a complaint in the Axis app or write to Axis Bank Limited at nodal.officer@axis.bank.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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