Sumitomo Mitsui Banking Corporation
Foreign Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Foreign Bank (FB)
Contact & Grievance
- Website
- https://www.smbc.co.jp
- Customer Care
- +91-11-47689111
- Support Line
- +91-22-62295000
- Contact Number
- +91-11-47689202
- Support Email
- feedback@in.smbc.co.jp
- Grievance Officer
- feedback@in.smbc.co.jp
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How to contact Sumitomo Mitsui Banking Corporation
Sumitomo Mitsui Banking Corporation is an RBI-registered foreign bank. The official website is smbc.co.jp.
- Customer care: +91-11-47689111 — for account issues, EMI queries, and general product questions.
- Support email: feedback@in.smbc.co.jp — expected first response within 3-5 working days.
- Grievance officer: feedback@in.smbc.co.jp — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Sumitomo Mitsui Banking Corporation
- First-line (customer care): raise the issue with Sumitomo Mitsui Banking Corporation at +91-11-47689111 or via email at feedback@in.smbc.co.jp. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at feedback@in.smbc.co.jp. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Sumitomo Mitsui Banking Corporation does
Sumitomo Mitsui Banking Corporation operates as a Foreign Bank with a currently valid Certificate of Registration. It is a foreign-owned commercial bank operating in India under RBI regulation. You can verify current registration status directly on the RBI NBFC list.
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