Kotak Mahindra Prime Ltd.
Investment & Credit Company (NBFC)
RBI Registration
- CIN
- U67200MH1996PLC097730
- RBI Regional Office
- Mumbai
- Classification
- Investment & Credit Company (NBFC) (ICC)
- Registered Address
- 27Bkc, C 27, G Block, Bandra Kurla Complex, Bandra (E) Mumbai City Maharashtra 400051
- RBI-Registered Email
- bharat.thakkar@kotak.com
Loan apps operated by Kotak Mahindra Prime
This lender reports one digital lending app to the RBI. If an app on your phone is on this list, Kotak Mahindra Prime is the entity that lends the money and handles your grievance.
Source: RBI's directory of Digital Lending Apps deployed by Regulated Entities, as reported by the entity. A listing is a disclosure by Kotak Mahindra Prime, not an RBI endorsement. Check any loan app →
Contact & Grievance
- Customer Care
- +9118002095732
- Support Email
- kprime.service@kotak.com
- Grievance Officer
- investorgrievance.kmp@kotak.com
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How to contact Kotak Mahindra Prime
Kotak Mahindra Prime is an RBI-registered investment & credit company (nbfc). The official website is primeloans.kotak.com.
- Customer care: +9118002095732 — for account issues, EMI queries, and general product questions.
- Support email: kprime.service@kotak.com — expected first response within 3-5 working days.
- Grievance officer: investorgrievance.kmp@kotak.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Kotak Mahindra Prime
- First-line (customer care): raise the issue with Kotak Mahindra Prime at +9118002095732 or via email at kprime.service@kotak.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at investorgrievance.kmp@kotak.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge. Refer to CIN U67200MH1996PLC097730 in your complaint.
What Kotak Mahindra Prime does
Kotak Mahindra Prime operates as an Investment & Credit Company (NBFC). It is licensed to extend loans and credit facilities, and to make investments in securities. You can verify current registration status directly on the RBI NBFC list using CIN U67200MH1996PLC097730.
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