Jio Payments Bank Limited
Payments Bank
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Get Money →RBI Registration
- CoR Status
- Valid
- Classification
- Payments Bank (PMB)
Contact & Grievance
- Customer Care
- +91-1800-890-7070
- Support Email
- we.care@jiopayments.bank.in
- Grievance Officer
- Nodal.officer@jiopayments.bank.in
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How to contact Jio Payments Bank
Jio Payments Bank is an RBI-registered payments bank. The official website is jiopayments.bank.in.
- Customer care: +91-1800-890-7070 — for account issues, EMI queries, and general product questions.
- Support email: we.care@jiopayments.bank.in — expected first response within 3-5 working days.
- Grievance officer: Nodal.officer@jiopayments.bank.in — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Jio Payments Bank
- First-line (customer care): raise the issue with Jio Payments Bank at +91-1800-890-7070 or via email at we.care@jiopayments.bank.in. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at Nodal.officer@jiopayments.bank.in. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Jio Payments Bank does
Jio Payments Bank operates as a Payments Bank with a currently valid Certificate of Registration. It is authorised to hold small savings deposits and issue debit cards, but cannot extend loans. You can verify current registration status directly on the RBI NBFC list.
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