Industrial and Commercial Bank of China Limited
Foreign Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Foreign Bank (FB)
Contact & Grievance
- Customer Care
- +91-22-71110300
- Support Email
- icbcmumbai@india.icbc.com.cn
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How to contact Industrial and Commercial Bank of China
Industrial and Commercial Bank of China is an RBI-registered foreign bank. The official website is india.icbc.com.cn.
- Customer care: +91-22-71110300 — for account issues, EMI queries, and general product questions.
- Support email: icbcmumbai@india.icbc.com.cn — expected first response within 3-5 working days.
How to file a complaint against Industrial and Commercial Bank of China
- First-line (customer care): raise the issue with Industrial and Commercial Bank of China at +91-22-71110300 or via email at icbcmumbai@india.icbc.com.cn. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Industrial and Commercial Bank of China does
Industrial and Commercial Bank of China operates as a Foreign Bank with a currently valid Certificate of Registration. It is a foreign-owned commercial bank operating in India under RBI regulation. You can verify current registration status directly on the RBI NBFC list.
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