HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.)
Investment & Credit Company (NBFC)
RBI Registration
- CIN
- U67190MH1996PLC097473
- RBI Regional Office
- Mumbai
- Classification
- Investment & Credit Company (NBFC) (ICC)
- Registered Address
- 9-11, Nesco IT Park Gate 3, Weh, Goregaon East Mumbai Suburban Maharashtra 400063
- RBI-Registered Email
- nbfchelpdesk@hsbc.co.in
Contact & Grievance
- Website
- https://www.hsbc.co.in/hifsl
- Support Email
- nbfchelpdesk@hsbc.co.in
- Grievance Officer
- nbfchelpdesk@hsbc.co.in
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How to contact HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.)
HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.) is an RBI-registered investment & credit company (nbfc). The official website is hsbc.co.in/hifsl.
- Support email: nbfchelpdesk@hsbc.co.in — expected first response within 3-5 working days.
- Grievance officer: nbfchelpdesk@hsbc.co.in — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.)
- First-line (customer care): raise the issue with HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.) or via email at nbfchelpdesk@hsbc.co.in. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at nbfchelpdesk@hsbc.co.in. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge. Refer to CIN U67190MH1996PLC097473 in your complaint.
What HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.) does
HSBC Investdirect Financial Services (India) Ltd. (Old Name Investsmart Financial Services Ltd.) operates as an Investment & Credit Company (NBFC). It is licensed to extend loans and credit facilities, and to make investments in securities. You can verify current registration status directly on the RBI NBFC list using CIN U67190MH1996PLC097473.
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