ESAF Small Finance Bank Limited
Small Finance Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Small Finance Bank (SFB)
Contact & Grievance
- Website
- https://www.esaf.bank.in
- Customer Care
- +91-1800-103-3723
- Support Line
- +91-080-4552-0100
- Contact Number
- +91-85890-01933
- Support Email
- customercare@esafbank.com
- Grievance Officer
- principalnodalofficer@esafbank.com
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How to contact ESAF Small Finance Bank
ESAF Small Finance Bank is an RBI-registered small finance bank. The official website is esaf.bank.in.
- Customer care: +91-1800-103-3723 — for account issues, EMI queries, and general product questions.
- Support email: customercare@esafbank.com — expected first response within 3-5 working days.
- Grievance officer: principalnodalofficer@esafbank.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against ESAF Small Finance Bank
- First-line (customer care): raise the issue with ESAF Small Finance Bank at +91-1800-103-3723 or via email at customercare@esafbank.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at principalnodalofficer@esafbank.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What ESAF Small Finance Bank does
ESAF Small Finance Bank operates as a Small Finance Bank with a currently valid Certificate of Registration. It is licensed to accept deposits and provide loans to unbanked and underbanked segments. You can verify current registration status directly on the RBI NBFC list.
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