BNP Paribas
Foreign Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Foreign Bank (FB)
Contact & Grievance
- Customer Care
- +91 22 33704000
- Support Line
- +91 22 65216064
- Contact Number
- +91 22 61964645
- Support Email
- csd_mumbai@asia.bnpparibas.com
- Grievance Officer
- pno@asia.bnpparibas.com
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How to contact BNP Paribas
BNP Paribas is an RBI-registered foreign bank. The official website is bnpparibas.bank.in.
- Customer care: +91 22 33704000 — for account issues, EMI queries, and general product questions.
- Support email: csd_mumbai@asia.bnpparibas.com — expected first response within 3-5 working days.
- Grievance officer: pno@asia.bnpparibas.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against BNP Paribas
- First-line (customer care): raise the issue with BNP Paribas at +91 22 33704000 or via email at csd_mumbai@asia.bnpparibas.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at pno@asia.bnpparibas.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What BNP Paribas does
BNP Paribas operates as a Foreign Bank with a currently valid Certificate of Registration. It is a foreign-owned commercial bank operating in India under RBI regulation. You can verify current registration status directly on the RBI NBFC list.
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