Bank of America
Foreign Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Foreign Bank (FB)
Contact & Grievance
- Website
- https://business.bofa.com
- Customer Care
- +91-22-6632-3000
- Support Line
- +91-22-6632-8000
- Contact Number
- +91-11-6616-2000
- Support Email
- dg.bana_india_branches@bofa.com
- Grievance Officer
- dg.bana_india_branches@bofa.com
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How to contact Bank of America
Bank of America is an RBI-registered foreign bank. The official website is business.bofa.com.
- Customer care: +91-22-6632-3000 — for account issues, EMI queries, and general product questions.
- Support email: dg.bana_india_branches@bofa.com — expected first response within 3-5 working days.
- Grievance officer: dg.bana_india_branches@bofa.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Bank of America
- First-line (customer care): raise the issue with Bank of America at +91-22-6632-3000 or via email at dg.bana_india_branches@bofa.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at dg.bana_india_branches@bofa.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Bank of America does
Bank of America operates as a Foreign Bank with a currently valid Certificate of Registration. It is a foreign-owned commercial bank operating in India under RBI regulation. You can verify current registration status directly on the RBI NBFC list.
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