American Express Banking Corporation
Foreign Bank
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- CoR Status
- Valid
- Classification
- Foreign Bank (FB)
Contact & Grievance
- Customer Care
- +91-124-6702000
- Support Line
- +91-1800-419-1092
- Contact Number
- +91-124-6736673
- Support Email
- Manager-Customerservicesindia@aexp.com
- Grievance Officer
- pnoindia@aexp.com
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How to contact American Express Banking Corporation
American Express Banking Corporation is an RBI-registered foreign bank. The official website is americanexpress.com/in.
- Customer care: +91-124-6702000 — for account issues, EMI queries, and general product questions.
- Support email: Manager-Customerservicesindia@aexp.com — expected first response within 3-5 working days.
- Grievance officer: pnoindia@aexp.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against American Express Banking Corporation
- First-line (customer care): raise the issue with American Express Banking Corporation at +91-124-6702000 or via email at Manager-Customerservicesindia@aexp.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at pnoindia@aexp.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What American Express Banking Corporation does
American Express Banking Corporation operates as a Foreign Bank with a currently valid Certificate of Registration. It is a foreign-owned commercial bank operating in India under RBI regulation. You can verify current registration status directly on the RBI NBFC list.
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