Airtel Payments Bank Limited
Payments Bank
RBI Registration
- CoR Status
- Valid
- Classification
- Payments Bank (PMB)
Contact & Grievance
- Website
- https://www.airtel.in/bank
- Customer Care
- +91-1800-23400
- Support Line
- +91-8800688006
- Contact Number
- +91-0124-4247797
- Support Email
- wecare@airtelbank.com
- Grievance Officer
- grievance.officer@airtelbank.com
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How to contact Airtel Payments Bank
Airtel Payments Bank is an RBI-registered payments bank. The official website is airtel.in/bank.
- Customer care: +91-1800-23400 — for account issues, EMI queries, and general product questions.
- Support email: wecare@airtelbank.com — expected first response within 3-5 working days.
- Grievance officer: grievance.officer@airtelbank.com — use only after customer care has not resolved your issue within 30 days.
How to file a complaint against Airtel Payments Bank
- First-line (customer care): raise the issue with Airtel Payments Bank at +91-1800-23400 or via email at wecare@airtelbank.com. Note your complaint reference number. They must respond within 30 days.
- Second-line (Grievance Officer): if unresolved after 30 days, escalate to the Grievance Officer at grievance.officer@airtelbank.com. Attach your original complaint reference number and any written correspondence.
- Third-line (RBI): file a complaint via the RBI CMS portal at cms.rbi.org.in or through SACHET at sachet.rbi.org.in. Free of charge.
What Airtel Payments Bank does
Airtel Payments Bank operates as a Payments Bank with a currently valid Certificate of Registration. It is authorised to hold small savings deposits and issue debit cards, but cannot extend loans. You can verify current registration status directly on the RBI NBFC list.
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