Is Velocity Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Velocity”
- 🏛️ Deployed by: UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)* (NBFC)
- 🤝 LSP: White Wizard Technologies Private Limited (Lending Service Provider, per RBI's directory). The loan itself is given by UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)*.
- 📧 Grievance officer: saurav@velocity.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Velocity — What RBI's DLA Directory Records
| Regulated entity | UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)* (NBFC) |
| LSP (Lending Service Provider) | White Wizard Technologies Private Limited |
| Entity website | https://www.ugrocapital.com/lending-service-provider#digital-Lending-apps |
| Grievance officer | Mr. Saurav Swaroop |
| Grievance contact | saurav@velocity.in · 9354463218 |
📱 Distributed via: Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Velocity loan app safe?
Velocity is listed in RBI's public directory of Digital Lending Apps, deployed by UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)* (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Velocity?
Velocity is deployed by UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)*, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Velocity customer care / grievance contact?
The grievance redressal officer on record is Mr. Saurav Swaroop — saurav@velocity.in, 9354463218. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Velocity?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (saurav@velocity.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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