Is Trustpaisa Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Trustpaisa”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: grievance@trustpaisa.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Trustpaisa — What RBI's DLA Directory Records
| Regulated entity | SONU MARKETING (P) LTD (NBFC) |
| Entity website | https://brahmafinance.in/ |
| Grievance officer | Harish S |
| Grievance contact | grievance@trustpaisa.com · 2269875199000 |
| Regulated entity | THANVIR BROS (P) LTD (NBFC) |
| Entity website | https://tenmarkcapital.com/ |
| Grievance officer | Sharath Kumar |
| Grievance contact | grievance@trustpaisa.com · 2269875199 |
📱 Distributed via: Website · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Trustpaisa loan app safe?
Trustpaisa is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including SONU MARKETING (P) LTD (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Trustpaisa?
Trustpaisa is deployed by 2 RBI-regulated entities: SONU MARKETING (P) LTD, THANVIR BROS (P) LTD. Your loan agreement names the specific entity for your loan — check it there.
Trustpaisa customer care / grievance contact?
The grievance redressal officer on record for SONU MARKETING (P) LTD is Harish S — grievance@trustpaisa.com, 2269875199000. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Trustpaisa?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance@trustpaisa.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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