Is Truepay Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Truepay”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: grievance@truepay.co.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Truepay — What RBI's DLA Directory Records
| Regulated entity | JAIN FINSCAP PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://truepay.co.in/ |
| Grievance officer | Mr. Nirav Patel |
| Grievance contact | grievance@truepay.co.in · 9227825102 |
| Regulated entity | TRUEPAY FINANCE PRIVATE LIMITED (FORMERLY KNOWN AS JAIN FINSCAP PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://truepay.co.in/ |
| Grievance officer | Mr. Nirav Patel |
| Grievance contact | grievance@truepay.co.in · 919227825102 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Truepay loan app safe?
Truepay is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including JAIN FINSCAP PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Truepay?
Truepay is deployed by 2 RBI-regulated entities: JAIN FINSCAP PRIVATE LIMITED, TRUEPAY FINANCE PRIVATE LIMITED (FORMERLY KNOWN AS JAIN FINSCAP PRIVATE LIMITED). Your loan agreement names the specific entity for your loan — check it there.
Truepay customer care / grievance contact?
The grievance redressal officer on record for JAIN FINSCAP PRIVATE LIMITED is Mr. Nirav Patel — grievance@truepay.co.in, 9227825102. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Truepay?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance@truepay.co.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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