Is True Balance Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “True Balance”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: terms@balancehero.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 True Balance — What RBI's DLA Directory Records
| Regulated entity | GROW MONEY CAPITAL PVT LTD (FORMERLY ECLEAR LEASING & FINANCE PVT LTD) (NBFC) |
| LSP (Lending Service Provider) | Balancehero India Private Limited |
| Entity website | https://growmoneycapital.com/ |
| Grievance officer | ?Ms. Anjali?Kapoor |
| Grievance contact | terms@balancehero.com · 7428196828 |
| Regulated entity | HARI AND COMPANY INVESTMENTS MADRAS PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Balancehero India Private Limited |
| Entity website | https://www.vivriticapital.com/ |
| Grievance officer | Ms. Anjali Kapoor |
| Grievance contact | terms@balancehero.com · 0 |
| Regulated entity | INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD) (NBFC) |
| LSP (Lending Service Provider) | Balancehero India Private Limited |
| Entity website | https://www.incred.com |
| Grievance officer | Ms. Anjali Kapoor |
| Grievance contact | terms@balancehero.com · 7428196828 |
| Regulated entity | OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Balancehero India Private Limited |
| Entity website | https://www.oxyzo.in/ |
| Grievance officer | Ms. Proma Dey |
| Grievance contact | terms@balancehero.com · 7428196828 |
| Regulated entity | OXYZO FINANCIAL SERVICES PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Balancehero India Private Limited |
| Entity website | https://www.oxyzo.in/ |
| Grievance officer | Ms. Anjali Kapoor |
| Grievance contact | terms@balancehero.com · 7428196828 |
| Regulated entity | TRUE CREDITS PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Balancehero India Private Limited (Licensed by Balanchero Co. Ltd. - South Korea) |
| Entity website | https://www.truecredits.in/ |
| Grievance officer | Anjali Kapoor |
| Grievance contact | terms@balancehero.com · 7428196828 |
📱 Distributed via: Galaxy Store (Samsung) · Google Play · Huawei AppGallery · iOS App Store · Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is True Balance loan app safe?
True Balance is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including GROW MONEY CAPITAL PVT LTD (FORMERLY ECLEAR LEASING & FINANCE PVT LTD) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind True Balance?
True Balance is deployed by 6 RBI-regulated entities: GROW MONEY CAPITAL PVT LTD (FORMERLY ECLEAR LEASING & FINANCE PVT LTD), HARI AND COMPANY INVESTMENTS MADRAS PRIVATE LIMITED, INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD), OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED), OXYZO FINANCIAL SERVICES PRIVATE LIMITED, TRUE CREDITS PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
True Balance customer care / grievance contact?
The grievance redressal officer on record for GROW MONEY CAPITAL PVT LTD (FORMERLY ECLEAR LEASING & FINANCE PVT LTD) is ?Ms. Anjali?Kapoor — terms@balancehero.com, 7428196828. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against True Balance?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (terms@balancehero.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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