Is The POS machines at the counters serves as the customer interface in the lending process. Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “The POS machines at the counters serves as the customer interface in the lending process.”
- 🏛️ Deployed by: TVS CREDIT SERVICES LIMITED (NBFC)
- 🤝 LSP: Pine Labs Digital Solutions Private Limited (Lending Service Provider, per RBI's directory). The loan itself is given by TVS CREDIT SERVICES LIMITED.
- 📧 Grievance officer: nodal.officer@pinelabs.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 The POS machines at the counters serves as the customer interface in the lending process. — What RBI's DLA Directory Records
| Regulated entity | TVS CREDIT SERVICES LIMITED (NBFC) |
| LSP (Lending Service Provider) | Pine Labs Digital Solutions Private Limited |
| Entity website | https://www.tvscredit.com |
| Grievance officer | Varun Sehgal |
| Grievance contact | nodal.officer@pinelabs.com · 8069238440 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is The POS machines at the counters serves as the customer interface in the lending process. loan app safe?
The POS machines at the counters serves as the customer interface in the lending process. is listed in RBI's public directory of Digital Lending Apps, deployed by TVS CREDIT SERVICES LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind The POS machines at the counters serves as the customer interface in the lending process.?
The POS machines at the counters serves as the customer interface in the lending process. is deployed by TVS CREDIT SERVICES LIMITED, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
The POS machines at the counters serves as the customer interface in the lending process. customer care / grievance contact?
The grievance redressal officer on record is Varun Sehgal — nodal.officer@pinelabs.com, 8069238440. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against The POS machines at the counters serves as the customer interface in the lending process.?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodal.officer@pinelabs.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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