Is Swiggy Financial Services Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Swiggy Financial Services”
- 🏛️ Deployed by: PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC)
- 🤝 LSP: Swiggy Neocap Private Limited (Lending Service Provider, per RBI's directory). The loan itself is given by PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.).
- 📧 Grievance officer: loansgrievanceredressal@swiggy.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Swiggy Financial Services — What RBI's DLA Directory Records
| Regulated entity | PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC) |
| LSP (Lending Service Provider) | Swiggy Neocap Private Limited |
| Entity website | https://www.payufin.in/ |
| Grievance officer | Amit Kumar |
| Grievance contact | loansgrievanceredressal@swiggy.in · 2269821144 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Swiggy Financial Services loan app safe?
Swiggy Financial Services is listed in RBI's public directory of Digital Lending Apps, deployed by PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Swiggy Financial Services?
Swiggy Financial Services is deployed by PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.), a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Swiggy Financial Services customer care / grievance contact?
The grievance redressal officer on record is Amit Kumar — loansgrievanceredressal@swiggy.in, 2269821144. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Swiggy Financial Services?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (loansgrievanceredressal@swiggy.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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