Is Spice Money -Banking Agent App Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Spice Money -Banking Agent App”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: ruchi.girdhar@spicemoney.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Spice Money -Banking Agent App — What RBI's DLA Directory Records
| Regulated entity | MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD) (NBFC) |
| LSP (Lending Service Provider) | Spice Money Limited |
| Entity website | https://muthootfincorp.com/ |
| Grievance officer | Ruchi Girdhar |
| Grievance contact | ruchi.girdhar@spicemoney.com · 1205029428 |
| Regulated entity | UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)* (NBFC) |
| LSP (Lending Service Provider) | Spice Money Limited |
| Entity website | https://www.ugrocapital.com/lending-service-provider#digital-Lending-apps |
| Grievance officer | Ms. Guriya Kumari |
| Grievance contact | guriya.kumari@spicemoney.com · 1205029428 |
📱 Distributed via: Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Spice Money -Banking Agent App loan app safe?
Spice Money -Banking Agent App is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Spice Money -Banking Agent App?
Spice Money -Banking Agent App is deployed by 2 RBI-regulated entities: MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD), UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)*. Your loan agreement names the specific entity for your loan — check it there.
Spice Money -Banking Agent App customer care / grievance contact?
The grievance redressal officer on record for MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD) is Ruchi Girdhar — ruchi.girdhar@spicemoney.com, 1205029428. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Spice Money -Banking Agent App?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (ruchi.girdhar@spicemoney.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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